Communication Excellence

This Master Class is suitable for Managers, Supervisors, Salespeople & Customer Service Staff; in fact anyone that needs to improve their communication skills with customers or work colleagues.

Communicating effectively helps you to motivate other people and achieve performance improvement through them – whilst retaining their respect. Effective communication is an essential skill for success. The Communication Excellence Master Class looks at communicating under pressure, how to talk to difficult people, use active listening skills and develop the art of persuasion. Through the use of interactive role-play, syndicate & individual exercises, delegates will develop an instantly useable set of tools and methodologies that will allow them to become a more efficient, powerful and effective communicator.

Anyone who attends this Master Class will be left with a greater awareness of their own preferred style of communication, be able to identify other people’s style of communication and be able to enhance personal and team productivity through better working relationships. This Master Class provides you with a toolbox of easy-to-use skills that improve the effectiveness of any interpersonal relationship.