Xel have recently completed a Customer Service Excellence training programme for the CESAB Material Handling UK dealership network.
The programme was delivered over three, two-hour online/virtual training sessions and was designed with the primary objective of helping the CESAB UK dealership network to ‘differentiate’ itself from all other fork truck providers by ‘consistently’ providing the highest standards of customer service and customer satisfaction.
The first cohort to attend the online training programme included members of the team that have management, sales, commercial, administration, service and technical roles from across the dealership network and this provided a fantastic cross-functional team that was able to share new ideas and customer service best practice.
The feedback from delegates who attended the programme has been superb (click here to see feedback) and as a result, CESAB will continue working with Xel in the future to develop a customer-centric organisational culture to deliver a customer experience that is second to none.
